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deployment |
professional services
Our Professional Services team is focused on providing and delivering timely and innovative business solutions to help you meet your strategic goals.
Organizations must continue to implement new communication technologies to stay competitive in today's technology centric marketplace. As business communication needs become more complex, the development and implementation of a collaborative solution becomes critical to realizing strategic business goals.
pulse's highly qualified Professional Services consultants have extensive technical and project management experience in all aspects of assessment, planning, design, development, implementation and management of telephony applications. By improving service delivery and profitability to meet all your business challenges, pulse's Professional Services solutions deliver a powerful combination of technology and comprehensive intelligence to your infrastructure.
Requirement Profile:
- Customers have existing infrastructure that is well within the capital life of the solution.
- Customer is looking for assistance in deploying additional applications to support business initiatives within the existing infrastructure.
Skill sets:
- Open Standard - VXML, SALT, GRXML, C, C++, C#, VB, ASP, .NET, Java, Perl, CGI, HTML, XML
- Database & Backend - Oracle, MS-SQL, Sybase, DB2, PSB, AS400, HL7
- PBX Integration - Siemens, Nortel, Avaya, Aspect, Mitel, Intertel, NEC, Cisco, IP Switches
- CTI Integration - Genesys, Upstream Works, Callista, IBM Call Path, Avaya
- PMP Certified Project Managers
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Business Intelligence |
Technical Services |
Support and
Maintenance Services |
- Evaluation and assessment
- Contact center optimization
- Project co-ordination
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- IVR/Speech development and deployment
- Computer telephony integration (CTI)
- Backend – development and integration
- Reporting and analysis
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- Application changes and updates
- System upgrades
- 24/7 monitoring services
- Training
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Supported Platforms
Functions
Skill Set
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