Enghouse Completes Acquisition of Pulse FOR IMMEDIATE RELEASE Markham, Ontario and Phoenix, Arizona– (November 1, 2009) – Enghouse Systems Limited (TSX: ESL), today announced its acquisition of Pulse Voice Inc. Pulse’s annual revenues are approximately $5.0 million. Pulse is a leading provider of communication solutions in the North American enterprise market:
“We are very pleased with the acquisition of Pulse”, stated Stephen Sadler, Chairman & CEO of Enghouse. “The acquisition of Pulse provides us with an excellent opportunity to grow both Divisions of our business: establishing a Syntellect Canada contact center solutions division and expanding the networks solutions of Asset Management (AMD).” About Enghouse Systems Limited Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange under the symbol “ESL”. Further information about Enghouse may be obtained from its web site at www.enghouse.com. About Syntellect Inc. Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries. Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom, Sweden, Norway and Singapore. For more information about Syntellect, Inc. visit www.syntellect.com About Pulse Voice Inc. Pulse is a leading provider of communication solutions in the North American enterprise market. Since the Company’s inception in 1996, the enterprise solutions team has specialized in providing innovative call center automation solutions (IVR or Voice portals) and offers a portfolio of real time margin assurance and intelligent network solutions to carriers and service providers of all sizes. For further information please contact: Enghouse Systems Limited c/o Stephen Sadler Chairman & CEO Enghouse Systems Limited Tel: (905) 946-3200 Posted in News, Press Releases | Leave Comments » pulse voice is exhibiting at the Ontario Building Inspection Conference pulse voice is exhibiting at the Ontario Building Inspection Conference, being held at the Deerhurst Resort in Huntsville, Ontario on October 4-7, 2009. Posted in Events | Leave Comments » pulse voice Launches New Web Site and Branding Toronto, Canada – pulse voice, a leading provider of communication solutions for the enterprise markets, is pleased to announce the launch of its new web site. pulse voice’s new easy-to-navigate site provides information on their solutions, customer case studies, deployment and support, and—most importantly—clear and concrete information on the ROI gained by deploying pulse IVR (interactive voice response) systems. The pulse IVR platform delivers telephony systems to organizations ranging from small and medium enterprises, to government services and call centers, right up to Fortune 500 companies that can benefit from automation. pulse’s inbound and outbound voice solutions allow businesses to automate processes that are traditionally manually intensive while increasing customer satisfaction. pulse voice offers a variety of solutions, such as Workforce Management, Notifications and Reminders, Payment Processing, and Building Inspections and Permits. In addition, pulse also develops highly customized applications to meet a business’ unique needs. With each IVR implementation, pulse ensures that customer calls can be routed quickly, accurately and economically, helping organizations deliver superior quality service to each and every customer. pulse voice’s new website is now live at www.pulsevoice.com. About pulse pulse is a leading provider of communication solutions in the North American enterprise market. Since the company’s inception in 1996, the enterprise solutions team specializes in providing innovative call center automation solutions (IVR or Voice portals) to a client base that includes Fortune 500 companies as well as governments at the national, state and local levels. With over 200 customers in 40 countries worldwide, pulse has a significant base of client advocates for its products and solutions. In addition to the Enterprise division, pulse’s Networks division offers a portfolio of real time margin assurance and intelligent network solutions to carriers and service providers of all sizes. Currently, pulse has implementations with over 15 carriers and service providers worldwide which have benefited from these savings. Posted in News | Leave Comments » pulse named to Branham 300 List of Top Canadian Technology Companies Toronto, Canada, April 9, 2009 – pulse, a leading provider of intelligent communications solutions for the wireless and wire line markets, is pleased to announce its inclusion in this year’s Branham 300 list, selecting it as one of the Top 250 Canadian technology companies. The Branham 300 designations are published annually in the March issue of Backbone magazine and provide a snapshot of the top players in the Canadian IT market. Mohan Markandaier, CEO of pulse, says “We are delighted to be recognized by Branham Group as one of Canada’s leading technology companies. Our dedication to customer focus and innovation has enabled us to continuously grow year over year and be profitable since the company was first founded.” pulse’s inclusion in this year’s Branham 300 list highlights its steady growth since its inception in 1996. pulse grew by 45% last year, which the company attributes to its pioneering solutions, exceptional team of employees, and—most importantly—a customer centric approach to business. pulse’s Network and Enterprise solutions have created new standards of quality and ROI in the Telecommunications arena, and have contributed to their growing reputation as a cutting edge and innovative company. About pulse Founded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class communications solutions to the Network and Enterprise markets. With over 200 customers in over 40 countries worldwide, pulse is truly the heartbeat of voice communications. For more information visit www.pulsenetworks.com. About Branham Group Branham Group is a leading “Go to Market” consultancy which focuses on the technology sector and helps companies improve performance in planning, marketing, and partnering. Branham is dedicated to transforming data, intelligence and knowledge into focused analysis and thought leadership to help create innovation. For more information visit www.branhamgroup.com. Posted in News | Leave Comments » Nepal Telecom expands IVR services using pulse
Toronto, Canada, August 26, 2008 – pulse, a leading provider of intelligent communications solutions for the wireless, wireline, NGN and IMS networks, today announced that Nepal Telecom has expanded their Interactive Voice Response (IVR) system for their Telephone services. IVR technology was introduced to Nepal Telecom in 2004 for the Result Enquiry application. With the hugely unexpected popularity, further expansion was urgently needed, and in the successive year under contract with pulse, an addition of the IVR system was implemented. Nepal Telecom has implemented the Automatic Telephone Complaint Handling Service and the Automatic Fault Retrieve and Down Handling Service; connecting to the existing database system by which a customer directly books his/her fault complaints through IVR service. Outside technicians and linesmen can retrieve these fault complaints and fault down the complained numbers through IVR. Both of these services do not require any human operator providing service 24 hours a day, 7days a week. The company has implemented PSTN Bill Enquiry Service through IVR. This service allows customers to determine details of Monthly Bill Amounts and Pending Dues along with due date for payments. According to Amul Pradhan from Nepal Telecom, “Selecting the right supplier for IVR was key and pulse’s solution fit our requirements. Nepal Telecom’s expectations were highly met and as a result, the business relationship with pulse has strengthened and grown”. “Nepal is an emerging market for the Telecom sector,” says Murali Dharan, Director at pulse India. “As we expand pulse’s solutions to the carriers and service providers in India and the rest of Asia, we look forward to continue to build on our relationship with carriers like Nepal Telecom”. About Nepal Telecom Nepal Telecom (NT/NTC) is the leading and the largest telecommunication company of Nepal. It is also known as Nepal Doorsanchar Company Limited (NDCL). For more information visit http://www.ntc.net.np/. About pulse Founded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class telephony solutions to the Network and Enterprise markets. pulse provides application solutions to all tier levels of carriers and service providers in the wireline and wireless space, while developing productivity and cost savings solutions for the global community. With over 200 customers in over 40 countries, pulse is truly the heartbeat of voice communications. Visit www.pulsevoice.com for more information. pulse Public Relations Department 90 Nolan court, Suite 1A Posted in News | Leave Comments » pulse enhances its Software as a Service (SaaS) offerings Toronto, Canada, July 22, 2008 – pulse voice Inc., a leading provider of intelligent communications solutions for businesses, today announced it will enhance their service offering of Software as a Service as a Microsoft certified partner. This enables pulse to provide speech enabled voice services based on Microsoft Office Communication Server (OCS). OCS can run self-service voice services developed using VoiceXML, hence providing easy integration and migration of any application developed on any open standard platform with minimal change. Microsoft Unified Communication is the foundation for Microsoft OCS (encompassing Instant Messaging – IM, Voice, Video and Data), and so works well within the IP Multimedia Subsystem (IMS) architecture. Software as a Service has proven very successful with telecom carriers and service providers as they use SaaS vendors to speed the delivery of content and applications online. “Microsoft is pleased that pulse is now offering innovative voice solutions using the Software as a Service model. Microsoft appreciates the value technology partners such as pulse, can bring to customers and is committed to assisting technology partners”, said Lora Gernon, Director of Partner Group, Microsoft Canada Corporation. According to Theva Markandaier, Chief Technology Officer (CTO), “Working with Microsoft and by adding OCS to our existing hosted services creates real value for our customers and resellers as it offers businesses to cost effectively and quickly implement speech enabled self-service voice applications. The SaaS model alleviates the customer’s burden of software maintenance, ongoing operation, and support”. About pulse Founded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class communications solutions to the Network and Enterprise markets. pulse provides application solutions to all tier levels of carriers and service providers in the wireline and wireless space, while developing productivity and cost savings solutions for the global community. With over 200 customers in over 40 countries, pulse is truly the heartbeat of voice communications. For more information, visit www.pulsevoice.com. About Microsoft Visit www.microsoft.com . Posted in News | Leave Comments » pulse provides County of Santa Clara interactive access to medical services Toronto, Canada, June 23, 2008 – pulse voice Inc., a leading provider of intelligent communications solutions for business and government organizations, today announced the Santa Clara Valley Health and Hospital System will deploy pulse’s Interactive Voice Response (IVR) solution to provide patients with over-the-phone medical and scheduling requests. The pulse solution will enable the County of Santa Clara to integrate with hospital and insurance records and offer a number of self-service applications through the use of telephone automation. Applications include corresponding requests to pharmacies and doctors, providing patients with appointment scheduling and confirmation, prescription refills, medical and advice requests, lab test results, and a number of other information delivery services. With text-to-speech functionality, the outbound notification will provide services in a dozen different languages. Customers can interact directly with information about services offered. They can request results and perform other operations from the comfort of their home and, if necessary, the system will transfer them to customer service representatives.. According to Jerry Wallerstein, Director of Language Services Contact Center at Santa Clara County, “Our county has always embraced innovative and advanced technologies so as to improve services to our patients ; pulse’s integrated contact centre solution provides these capabilities, and also creates tremendous value for our County. We hope to dramatically enhance the return on our operational investment and at the same time provide a much more streamlined and patient-centric experience . The solution should significantly improve the efficiency of relayed information through automation, reduce the element of human error and generally improve both satisfaction and accuracy.” “The pulse team is honoured to work with the County of Santa Clara to evaluate their requirements and provide a solution that would best suit them to serve their clients. We look forward to enabling innovative solutions that continue to help differentiate the County as a technology and client service leader”, said Kandeepan Kandasamy, Chief Operating Officer for Enterprise solutions at pulse. About the County of Santa Clara Santa Clara Valley Health and Hospital System (SCVHHS) is a 24-hour healthcare facility providing healthcare to approximately 80,000 patients in the San Jose area. SCVHHS is comprised of a main campus with approximately forty (40) existing buildings and some off-site clinics. In addition to the above-mentioned facilities, SCVHHS provides numerous critical medical healthcare functions, including Suicide Crisis/Prevention hotline, and Emergency Room communications, which include Santa Clara County’s EMS and TDD. About pulse Founded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class communications solutions to the Network and Enterprise markets. pulse is truly the heartbeat of voice communications with over 200 customers in over 40 countries that include Fortune 500 companies. Visit www.pulsevoice.com for more information on other Government Solutions. pulse Public Relations Department 90 Nolan court, Suite 1A Posted in News | Leave Comments » pulse provides City of Kitchener with modern and flexible approach to building inspection services Toronto, Canada, June 9, 2008 – Pulse Voice Inc., a leading provider of intelligent communications solutions for business and government organizations, today announced the City of Kitchener has deployed the pulse Interactive Voice Response (IVR) system to provide contractors and residents with over-the-phone building inspection related services. Through the use of a touch-tone telephone the pulse IVR system enabled the building applicants to check status of building permits, schedule or cancel inspections as well as obtain inspection results. Inspectors can interact with the IVR, allowing them to retrieve their daily inspection schedule and any specific instructions from the applicant. The pulse IVR system provided a seamless integration with the city’s existing infrastructure interfacing with the AMANDA System and the Rolm Phone System. Providing a flexible and expandable solution, the system is able to schedule same day inspections; during peak season as well. “pulse’s solution improved the City’s operational costs tremendously by reducing the number of live customer calls and administrative procedures. Inspector wait times for daily work schedules were eliminated. The IVR system also improved the efficiency of relayed information through automation and reduced the element of human error, thus improving accuracy. These services are available almost 24 hours per day, 7 days per week, and 365 days per year.” said Jim Witmer at City of Kitchener. According to Kandeepan Kandasamy, Chief Operating Officer for Enterprise solutions at pulse voice, “We were able to significantly ease the burden of administrative processes for both the City and their customers. By first evaluating their existing systems, we were able to recommend and implement specific features and functions that would best suit their requirements. The pulse IVR system, with its high-volume capacity and intelligent reporting was an ideal fit for the City.” About City of Kitchener Kitchener, a vibrant, confident and cosmopolitan community is located in the Region of Waterloo, in the heart of south-western Ontario. With a population over 200,000, Kitchener continues to maintain a strong industrial and business base. It is a city aware of the many streams of culture and country that blend together to produce the multicultural community it is today. About pulse Founded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class communications solutions to the Network and Enterprise markets. pulse is truly the heartbeat of voice communications with over 200 customers in over 40 countries that include Fortune 500 companies. Visit www.pulsevoice.com for more information on other Government Solutions. pulse Public Relations Department 90 Nolan court, Suite 1A Posted in News | Leave Comments » pulse receives ISO 9001 certification Markham, ON. Canada, March 8th, 2008 – pulse, a leading provider of intelligent communications solutions for the Enterprise, Carrier and Service Provider market, is pleased to announce that its quality management system is now registered to the ISO 9001:2000 international standard for quality which was issued by Intertek Testing Services NA Ltd.
pulse has earned its place as a market leader in the communications sector by delivering timely and innovative business solutions, continually and consistently meeting industry standards as well as the needs of its clientele. By reinvesting into product development and innovation, pulse is committed to remain one step ahead in today’s technology-centric marketplace. It is pulse’s policy to ensure the continued effectiveness and suitability of quality systems in compliance with industry standards and best practices through ongoing monitoring, management reviews, internal audits, certification, annual surveillance and continued improvement.
Bart Markandaier, Director of Operations and ISO Champion states, “Achieving the milestone of ISO 9001:2000 certification have proven, yet again, pulse’s commitment in delivering comprehensive solutions and services to its customers worldwide, at the highest global standards. This also confirms the strength and development of pulse’s delivery processes developed over the years”.
About pulse Founded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class communications solutions to the Enterprise, Carrier and Service Provider markets. With over 200 customers in over 40 countries, pulse is truly the heartbeat of voice communications. Visit www.pulsevoice.com for more information. Posted in News | Leave Comments »
|
Current News
News ArchivesNews Categories
|
|
|
